Privacy Policy for Experts Online Skills Hub

Welcome to Experts Online Skills Hub (EXOSH).

We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and safeguard your information when you use our platform. By accessing or using Experts Online Skills Hub, you consent to the practices described in this policy.  

1. Information We Collect:

We collect different types of information depending on your interaction with our platform:

  • Information You Provide Directly: This includes information you provide when you register for an account, create a profile, post content, communicate with other users, or contact us for support. This may include your name, email address, contact information, professional skills, experience, payment details (for transactions), and any other information you choose to share.
  • Information Collected Automatically: When you use our platform, we may automatically collect certain information about your device and usage, such as your IP address, browser type, operating system, referring URLs, pages visited, and the dates and times of your access. We may use cookies and similar tracking technologies to collect this information.  
  • Information from Third Parties: We may receive information about you from third-party services if you connect your account with those services or if they provide services that are integrated with our platform.  

2. How We Use Your Information:

We use the information we collect for various purposes, including:

  • Providing and Improving Our Services: To operate, maintain, and improve our platform, personalize your experience, facilitate connections between experts and users, and deliver the services you request.  
  • Account Management: To create and manage your account, verify your identity, and communicate with you about your account and our services.
  • Communication: To respond to your inquiries, provide support, send you important notices and updates, and communicate promotional materials (where permitted by law and your preferences).
  • Facilitating Transactions: To process payments, manage subscriptions, and facilitate the exchange of services between experts and users.
  • Ensuring Security and Preventing Fraud: To monitor and analyze platform activity, detect and prevent fraudulent transactions and activities, and protect the security and integrity of our platform and user data.
  • Legal Compliance: To comply with applicable laws, regulations, legal processes, or governmental requests.
  • Research and Analytics: To analyze user behavior and trends to understand how our platform is used and to improve our services.

3. How We Share Your Information:

We may share your information with third parties in the following circumstances:  

  • With Other Users: Information in your public profile will be visible to other users of the platform. When you engage in communication or transactions with other users, relevant information may be shared between you.
  • With Service Providers: We may share your information with third-party service providers who assist us in operating our platform, processing payments, conducting analytics, sending communications, or providing other services on our behalf. These providers are contractually obligated to protect your information.  
  • For Legal Reasons: We may disclose your information if required to do so by law, legal process, or governmental request, or if we believe in good faith that disclosure is necessary to protect our rights, property, or safety, or the rights, property, or safety of others.  
  • In Connection with Business Transfers: If we are involved in a merger, acquisition, or sale of all or a portion of our assets, your information may be transferred as part of that transaction. We will notify you via email and/or a prominent notice on our platform of any change in ownership or uses of your personal information.  
  • With Your Consent: We may share your information with third parties with your explicit consent.

4. Your Choices and Rights:

You have certain rights regarding your personal information:

  • Access and Correction: You can access and update much of your personal information through your account settings. You may also request to review, correct, or delete your personal information that we hold.
  • Data Portability: You may have the right to request a copy of your personal information in a portable format.
  • Opt-Out of Marketing Communications: You can opt-out of receiving promotional emails from us by following the unsubscribe instructions in those emails or by adjusting your notification settings.  
  • Cookie Preferences: You can manage your cookie preferences through your browser settings.
  • Withdraw Consent: If we are processing your personal information based on your consent, you have the right to withdraw your consent at any time.

To exercise any of these rights, please contact us using the contact information provided below. We may require you to verify your identity before processing your request.  

5. Data Security:

We take reasonable measures to protect your personal information from unauthorized access, use, disclosure, alteration, or destruction. These measures include technical, administrative, and physical safeguards. However, no method of transmission over the internet or method of electronic storage is completely secure, and we cannot guarantee absolute security.  

6. Data Retention:

We will retain your personal information for as long as necessary to fulfill the purposes outlined in this Privacy Policy, unless a longer retention period is required or permitted by law. When we no longer need your personal information, we will securely dispose of it in accordance with our data retention policies.  

7. Children’s Privacy:

Our platform is not intended for children under the age of 12. We do not knowingly collect personal information from children under this age. If you believe that we have collected personal information from a child under the applicable age, please contact us immediately, and we will take steps to delete that information.  

8. Links to Other Websites:

Our platform may contain links to third-party websites or services that are not owned or controlled by us. We are not responsible for the privacy practices of these third-party websites or services. We encourage you to review the privacy policies of those websites before providing any personal information.  

9. Changes to This Privacy Policy:

We may update this Privacy Policy from time to time to reflect changes in our practices or legal requirements. We will notify you of any material changes by posting the updated policy on our platform or by other means as required by law. Your continued use of our platform after the effective date of the revised Privacy Policy constitutes your acceptance of the changes. We encourage you to review this Privacy Policy periodically.  

10. Contact Us:

If you have any questions, concerns, or requests regarding this Privacy Policy or our privacy practices, please contact us at:  

Email: [email protected]

Thank you for using Experts Online Skills Hub!